Based on the principle of "customer success, win-win cooperation" and the concept of “optimized product solutions, high-quality products and caring services”, THT Group solemnly promises as below.

1. THT heat exchanger products are with instructions for correct operation by users.

2. Each type of THT is done with performance test in National Heat Exchanger Test Center to verify design accuracy.  All the products from THT are produced and inspected strictly as per national production and inspection standard, unqualified products are prohibited to send out of the factory.

3.THT does inspection timely when goods reach at the site and prepare wearing parts freely during warranty period. After products working, THT will follow products usage and make relative record, provide professional training about operation and maintenance etc, and timely provide relative corrective solutions according to equipment problems.

4.THT will submit corrective solutions within 4 hours once receiving quality issues from customers. Meanwhile, THT will send professional persons to customers end to solve problems at site within 48 hours if necessary. THT has a complete detailed file that includes products quality issues raised by customers and corrective actions.

5.THT implements on-site service evaluation system and customers visiting system, and visit customers at regular time as one of evidence for quality improvement.


Tel:  0086-29-85200606