THT's complete after-sales service system, professional service engineers and technicians can provide you with various services as below, product installation and commissioning to operation and maintenance, maintenance and cleaning etc.

Equipment Maintenance

1. After the equipment' running, THT will follow the usage and assist the site personnel to master the structure, operation characteristics and maintenance methods of the equipment, and cleaning method of equipment.

2. Upon receipt of quality feedback from users, THT guarantees to submit primary solutions within 4 hours; if needed, professional service personnel will be sent for on-site technological support within 48 hours (limited to mainland China).

3. To improve product quality and service, THT implements on-site service evaluation system and regularly visiting system.

4. THT will prepare lots of wearing parts for consumable products every year so that they can be provided for users at first time in case of emergency. 

5. When the products need to be updated which may affect major structure parts, THT will inform the customer to prepare spare parts half a year in advance.

6. During the warranty period, THT provides the necessary wearing parts freely paid services is also available beyond warranty period.

Active Service
1.THT arrange professionals to visit users regularly to master the operating conditions of PHE and collect users' opinions on demands.
2. According to the existed problems and requirements of users in the process of usage, THT R&D department improves and develops the products to meet customers’ needs.
3. If any quality issues caused by working conditions, THT will timely make maintenance plan and corrective solutions for customers.
4. In the process of after-sales service, THT will instruct and correct wrong operation of users. 
5. In the process of return visit, THT technical service personnel can implement training  as per customers’ requirement, like structure, maintenance and cleaning etc. 

6. THT shall timely remind users of the preparation and replacement of spare parts according to the running time of the equipment, so that it wont affect the system operation.

Customer Satisfaction Survey
THT regularly does twice customers' satisfaction survey every year for better meet customers current and future expectations. Meanwhile, THT make relative quality& service improvements based on survey results to improve customers service. All the survey sheet will be as the evidence for satisfaction analysis and quality & service improvement.


Tel:  0086-29-85200606